Hyperlane Parts Commerce Platform - Frequently Asked Questions
Here’s a sample FAQ (Frequently Asked Questions) section for an auto parts website. You can customize it based on your specific products, services, and policies:
Frequently Asked Questions (FAQ)
🔧 Ordering & Products
Q: How do I find the right part for my vehicle?
A: Use our vehicle selector tool by entering your car’s year, make, model, and engine type. You can also search by part number or keyword.
Q: Are your parts OEM or aftermarket?
A: We offer both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts. Each product listing will specify the type.
Q: Do you sell used or refurbished parts?
A: We primarily sell new parts, but select refurbished items may be available and clearly labeled.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping typically takes 3–5 business days. Expedited options are available at checkout.
Q: Do you offer international shipping?
A: Yes, we ship to many countries. Shipping rates and delivery times vary by location.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email.
💳 Payments & Returns
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
Q: What is your return policy?
A: We offer a 30-day return window for most items. Products must be unused and in original packaging. Some exclusions apply.
Q: How do I start a return?
A: Visit our Returns Center or contact customer support with your order number.
🛠️ Installation & Support
Q: Do you offer installation services?
A: We do not install parts, but we provide installation guides and can recommend local mechanics.
Q: What if I receive the wrong part?
A: Contact us immediately. We’ll arrange a free return and replacement if the error was on our end.
Q: Can I get help choosing the right part?
A: Absolutely! Our customer support team is available via chat, email, or phone to assist you.
Would you like me to tailor this FAQ to a specific brand, product category (like brakes or filters), or include your company’s contact info and policies?
